Cookie Policy
This Cookie Policy was last updated on 06/11/2025.
1. Introduction
Our website, www.balanceactiv.com (hereinafter "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. In the document below, we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer, smartphone, tablet or other device when you visit the website.
The information stored therein may be returned to our servers or to the servers of the relevant third parties during your current or a subsequent visit. For example, one type of cookie will remember that you have visited our website before or another cookie may store certain information so you do not need to re-enter it on subsequent visits or if you are buying products from the website on a regular basis.
Our website will never store cookies containing credit card details.
3. What are scripts?
A script is a piece of programme code that is used to make our website function properly and interactively. This code is executed on our server, the server of the relevant third party or on your device. Information on the scripts can be found at clause 6.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons. Information on web beacons can be found at clause 6.
5. Cookies
5.1 Strictly necessary cookies
These are cookies that are required for the operation of the website. These essential cookies are always enabled because our website would not work without them. They include, for example, cookies that enable you to log-in to your account or other secure areas of the website, use a shopping basket or use e-billing services. You can switch off these cookies in your browser settings but you may not be able to access all or parts of the website.
5.2 Analytical/performance cookies
These cookies allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. Consequently, this helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
5.3 Functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping basket until you have paid. We may place these cookies without your consent.
5.4 Targeting cookies
These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make the website and the advertising displayed on it more relevant to your interests. We also share this information with third parties for this purpose, including Google and Facebook.
5.5 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
6. Placed cookies
| Cookie name | Domain | Expiration |
|---|---|---|
| shopify_pay_redirect | balanceactiv.com | 1 hour |
| _shopify_sa_p | balanceactiv.com | 30 minutes |
| _ga_3VMKGP71FC | balanceactiv.com | 400 days |
| _shopify_sa_t | balanceactiv.com | 30 minutes |
| secure_customer_sig | balanceactiv.com | 1 year |
| _landing_page | balanceactiv.com | 14 days |
| _shopify_s | balanceactiv.com | 30 minutes |
| _fbp | balanceactiv.com | 90 days |
| keep_alive | balanceactiv.com | 30 minutes |
| _shopify_y | balanceactiv.com | 1 year |
| _ga | balanceactiv.com | 400 days |
| _y | balanceactiv.com | 1 year |
| _s | balanceactiv.com | 30 minutes |
| localization | balanceactiv.com | 1 year |
| _cmp_a | balanceactiv.com | 1 day |
| _orig_referrer | balanceactiv.com | 14 days |
| cart_currency | balanceactiv.com | 14 days |
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly. More information can be found at clause 9.
8. Your rights with respect to personal data
Under the UK GDPR and Data Protection Act 2018, you have rights with respect to your personal data. For more information about of your rights, please visit our Privacy Policy https://balanceactiv.myshopify.com/policies/privacy-policy
You have the right to make a compliant at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
The ICO address is as follows:
Information Commissioners Office
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
9. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Venture Life Healthcare Limited
12 The Courtyard
Eastern Road
Bracknell
Berkshire
RG12 2XB
United Kingdom
Website: www.balanceactiv.com
Email: customercare@balanceactiv.com
Phone number: 01344 578004